Privacy Policy

Last updated: June 10, 2026

This notice describes how PARADELLA ROCHA, ROBSON (RP Flow product, developed by RP Develops) handles personal data for visitors outside the EU/EEA/UK and Brazil. We apply privacy principles aligned with the GDPR and LGPD as a baseline, and comply with local law where it imposes stricter requirements.

Who we are

Data controller: PARADELLA ROCHA, ROBSON

Product: RP Flow — multi-agent WhatsApp support platform.

Developed by: RP Develops

Spanish tax ID (NIF/NIE): Z1979866P

Registered address: Calle San Pedro de Mérida, 22, 06800 Mérida (Badajoz), España

Email: hello@rpdevelops.com

Website: https://rpflow.com.br

Data we collect

Access request form: name, email, phone/WhatsApp, company, number of agents, number of WhatsApp numbers, and description of your needs.

Technical data: IP address, browser type, device, date and time of access, cookies and similar technologies (see Cookie Policy).

Platform usage data: when a customer has access, we process data required for authentication, multi-agent service operation, and system security.

Purposes and legal bases

Respond to access requests and prepare onboarding — contract steps / legitimate interest.

Operate, protect, and improve RP Flow — legitimate interest and contract performance.

Website security and fraud prevention (including Cloudflare Turnstile) — legitimate interest.

Analytics and performance measurement — consent (EU/UK) or legitimate interest where permitted.

Legal compliance — legal obligation.

Retention

Access requests: up to 24 months after last interaction unless a longer period is required for legal claims.

Cookie consent records: 12 months from your choice, renewed when you interact with the banner again.

Active customer data: retained while the account is active and for the period required by legal obligations.

Processors and transfers

We use Vercel (hosting), Supabase (database and authentication), Cloudflare Turnstile (bot protection), and email infrastructure. Some providers may process data outside your country; we rely on Standard Contractual Clauses or adequacy decisions where required.

Your rights

Depending on your location, you may have the right to access, rectify, erase, restrict or object to processing, data portability, and to withdraw consent at any time without affecting prior lawful processing.

You may lodge a complaint with your local supervisory authority (e.g. AEPD, CNIL, ICO).

To exercise your rights, contact hello@rpdevelops.com. We respond within applicable statutory deadlines (typically 30 days).

Security

We apply technical and organizational measures appropriate to the risk, including encryption in transit (HTTPS) and access controls.